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Privacy Policy


Posted on: November 13, 2015

Effective from: November 13, 2015

THIS PRIVACY POLICY IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT FORMED UNDER THE INFORMATION TECHNOLOGY ACT, 2000 AND THE RULES MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS PRIVACY POLICY DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.

THIS PRIVACY POLICY IS PUBLISHED AND SHALL BE CONSTRUED IN ACCORDANCE WITH THE PROVISIONS OF THE INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OF INFORMATION) RULES, 2011 FRAMED UNDER INFORMATION TECHNOLOGY ACT, 2000; THAT REQUIRES PUBLISHING OF THE PRIVACY POLICY FOR COLLECTION, USE, STORAGE AND TRANSFER OF SENSITIVE PERSONAL DATA OR INFORMATION.

Thank you for using our products and services hosted by ReDingo Technologies Private Limited (“we”, “us” or “our”)! We value the trust you place in us.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use and share your personal information. This Privacy Policy applies to your use of the software, applications, products and services offered by us (which includes our websites, stores, apps, digital contents etc.) (“our products and/or services”) as further described in our Terms of Use available at www.dingo.co.in/terms.

By using our products or availing our services, you agree to be bound by the terms and conditions of this Privacy Policy. You hereby expressly consent to the processing of your personal information and non-personal information in accordance with this Privacy Policy. Your personal information may be stored, processed or transmitted in India or any other part of the world, where laws regarding storing, processing or transmitting of personal information may be less restrictive than the laws in your country. You always have the option to not provide information by choosing not to use a particular service or feature on our products and services. If you do not agree to the terms of this Privacy Policy, please do not use or access our products and/or services.

By mere use of or access to our products and/or services, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and is subject to the Terms of Use.

TYPES OF INFORMATION WE COLLECT

We collect personal information from you in a variety of ways when you use our products and/or services, such as:

Account. We collect, and associate with your account information like your name, your company’s name, birth date, email address, phone number, profile details, work, gender, address and other personally identifiable information. If you create an account by logging in with your credentials from your third party account with certain social networking sites (such as Twitter, LinkedIn, Google+ or Facebook), we may receive information about you from such social networking sites, in accordance with the terms of use and privacy policy of that social networking site. We work with such social networking site’s application protocol interface (API) in a way that allows you to authorize us to access your account on that social networking site on your behalf. If you consent to our sharing your information with these social networking sites (e.g., post public content on your wall/profile page), we will share information with them in accordance with your privacy choices. Once we share your information with these social networking sites, the terms and policies of these sites, and not our Privacy Policy, will apply to their use of your information.

Products’ and/or Services’ Use Related. When you use our products and/or services, we store, process and transmit your files (like images, videos, emails, feedback, postings, comments, log file information from browser, software etc., metadata and other data) and information related to them. If you give us access to your contacts, we’ll store those contacts on our servers for you to use. This will make it easy for you to do things like share your data, send emails, and invite others to use our products and/or services.

Surveys. We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or
income level). We use this data to tailor your experience at our products and services, providing you with content that we think you might be interested in and to display content according to your preferences.

Usage. We collect information about your profile, behavior, choices, order history and preferences as per the data input by you. Your devices (depending on their settings) may also transmit location information to us. Our products also provide information to us about its status, such as uptime, available memory, and errors that may have occurred.

Cookies and other technologies. We use technologies like cookies and pixel tags to provide, improve, protect and promote our products and/or services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our products and/or services, and improving them based on that information. We may use software tools to collect information about how you interact with our products and/or services, such as mouse clicks, drags, hover-overs, response times, errors and length of visits to certain pages. You can set your browser to not accept cookies, but this may limit your ability to use our products and/or services. We may ask our other partners to serve ads or services to your devices, which may use cookies or similar technologies placed by us or the third party. We do not control use of such technologies used by advertisers and partners and we expressly disclaim responsibility for information collected by them.

Analytic Services. We may use third party analytics services such as Google Analytics, KISSmetrics and Comscore, to collect information about how you use and interact with our products and/or services. Such third party analytics services may use cookies to gather information such as the pages you visited, your IP address, a date/time stamp for your visit and which site referred you to our products and/or services. We use these analytics services to help us analyze how people use our products and services, to improve them, to customize the content/features users see/use based upon their interests and to send email/reminders/follow-ups to users who are not actively using our products or services. For more information about how these entities use this information, please refer to their privacy policies made available on their websites.

Information Collected from Third Parties. We may receive information about you from third parties that offer their products and/or services on our products and/or services. These third parties may supply us with your information. We may add this information to the information we have already collected from you via our products and/or services in order to improve the products and/or services we provide.

HOW WE USE YOUR INFORMATION

General Use. In general, the information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We may also use your information in the following ways:

  1. to send you a welcome e-mail and to verify ownership of the e-mail address provided when your user account was created;
  2. to identify you as a user in our system;
  3. to provide access to our products and provide services to you;
  4. to facilitate the creation of and secure your user account;
  5. to provide improved administration of our services;
  6. to notify you about updates to our products and/or services;
  7. to improve and customize the quality of experience when you interact with our products and/or services;
  8. to permit third parties who may need to contact users who have bought products to facilitate installation, service and any other product related support;
  9. to send you administrative e-mail notifications, such as security or support and maintenance advices;
  10. to engage with or contact inactive users of our products and/or services;
  11. to direct certain content and advertisements to you so that you are more likely to see content and advertisements that are relevant to you;
  12. to analyze the data submitted by you;
  13. to send offers and promotional materials related to our products and/or services and those of third parties for marketing and other purposes.

We may also use and share aggregated or de-identified information for any purpose and in any manner. This anonymous data we share may include non-personally identifiable data that we create using your personal information by excluding information that makes the data personally identifiable.

HOW WE SHARE YOUR INFORMATION

We may share information as per terms of this Privacy Policy, however we shall endeavor that such use of information does not create hindrance on your use of our products and services. We do not share your personal information with third parties other than as follows:

Others working for us. We use certain trusted third parties to help us provide, improve, protect, and promote our products and services (such as third-party analytics tools to help us measure traffic and usage trends for our products and/or services). These third parties will access your information only to perform tasks on our behalf and in compliance with this Privacy Policy. We may also share statistical data and other details (other than your personal information) without your express or implied consent to facilitates various programmes or initiatives launched by us, our affiliates, agents, third party service providers, partners or banks & financial institutions, from time to time. 

Third Parties. We may also share certain information such as cookie data with third-party advertising partners. This information would allow third-party ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.

Generally with your Consent. Any information or content that you voluntarily disclose for posting to our products and/or services and becomes available to the public, as controlled by any applicable privacy settings that you set. To change your privacy settings on our products and/or services, you may change your profile setting. Once you have shared the content/data or made it public, that content/data may be re-shared by others.

Enforcing Rights. We may also disclose personal information to enforce our policies, respond to claims that a posting or other content violates others’ rights, or protects anyone’s rights, property or safety.

Law & Order. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with the laws; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of our name, brands, trademarks or such other rights belonging to us or our other users; or (d) protect our rights.

Stewardship of your data is critical to us and a responsibility that we embrace. We believe that our users’ data should receive the same legal protections regardless of whether it’s stored on our servers or on their home computer’s hard drive. We’ll endeavor to abide by the following principles when receiving, scrutinizing and responding to government requests for our users’ data:

  • Be transparent,
  • Fight blanket requests,
  • Protect all users, and
  • Provide trusted services.

STORING OF INFORMATION

Security. We have a team dedicated to keeping your information secure and testing for vulnerabilities. We also continue to work on features to keep your information safe in addition to things like alerts when new devices and apps are linked to your account.

Retention. We will retain your personal information for as long as we need it to provide you the services or to retain back-up/archives.

No warranty. We use commercially reasonable safeguards to help keep the information collected through our products and/or services secure and take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account, however, we cannot ensure or guarantee the security of any information you transmit to us or guarantee that information on our products and/or services may not be accessed, disclosed, altered, or destroyed by any person.

Around the world. To provide you with our products and/or services, we may store, process and transmit information in locations around the world - including those outside your country. Information may also be stored locally on the devices you use to access our products and/or services. By registering for and using our products and/or services, you consent to the transfer of information to any part of the world in which we, our affiliates or service providers maintain facilities and the use and disclosure of information about you thereto as described in this Privacy Policy.

CHANGES TO YOUR INFORMATION

You may change certain of your personal information by editing your user account or by sending us an e-mail at support@dingo.co.in or postal mail addressed to us. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and us, at all times. We are not responsible for any third party functionality, privacy or security policies which you are bound by. Please do your part to help us.

CHANGES

We may share some or all of your information in connection with or during negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, your information may also be transferred as a business asset. If another entity acquires us or our business or assets, that entity will possess all your information collected by us and will assume the rights and obligations regarding your information as described in this Privacy Policy.

We may change this Privacy Policy from time to time. If we make any changes to this Privacy Policy, the last modified Privacy Policy shall be applicable to you.

COMMUNICATIONS

We may periodically send you free newsletters and promotional communications. When you receive newsletters or promotional communications from us, you may “opt-out” of these emails by following the unsubscribe instructions provided in the email you receive or by contacting us at support@dingo.co.in. Despite your indicated email preferences, we may send you notices of any updates to our Privacy Policy, Terms of Use or other administrative emails.

CONTACT

We welcome your comments or questions regarding this Privacy Policy. Please e-mail us at support@dingo.co.in with a subject line -- Attn: Privacy Policy -- and addressing to Mr. Sachin Nagpure who is designated as grievance officer/operations head.